Find lost or stolen phone

Before you suspend your telecom services, figure out how to attempt to track down a lost or stolen cell phone or tablet.

How do I find my lost or stolen phone?

Use your phone's built-in Global Positioning System (GPS), or use Alternative or third-party GPS locator apps and add-ons. The apps or add-ons must have been activated before your device was lost or stolen.

Ways to locate your phone

Use your device's GPS Locator Or, use an Alternative or third-party app or add-on.

To find your device:

1. Sign in to the account associated with your device or activated app or add-on
   • iOS - iPhone
   • Android Phone
   • Windows Phone
   • Samsung Phone
   • Xiaomi Phone
2. Follow the prompts to call the device or find it using GPS

What to do if you can’t find your device

Be Sure to:

• Lock or reset your phone using an alternative or third-party app or add-on that was activated before the phone was lost or stolen.
• Suspend service and block your phone from telecom network if it's stolen.
• Change your passwords for other accounts on your phone device. This includes your Apple® ID, Facebook®, Twitter, Instagram, Gmail ID, BHIM, Phonepe, Google Pay, Banking Apps and email accounts.
• Report any credit cards saved on your device as lost.

Important details

1. GPS enabled: GPS must be enabled and the phone device powered on to work.
2. .App download may be required. Compatible device and account registration required. Data and messaging rates may apply for app download and usage. The apps and built-in features must be already installed on the device or activated on the account. After you suspend your device, the apps and features won't be available.